Delivery and Returns
Shipping and Returns.
Please note this shipping and returns policy is dedicated to our retail sales on our australia website only. For professional or larger shipment (LCL-FCL) thanks to refer to our general Terms & Conditions.
For our retail Customers:
We are excited to announce that we can ship anywhere within Australia. All shipments are sent via Australia Post – Posttrack. Shipment will mainly reach your location within 5 days if the items are in stock.
Breakage & lost shipment:
Our pieces are very carefully packaged and go through a 1 meter (3feet) drop test. Even if it is very exceptional, some breakage or loss of shipment could occur. In case of loss or break, we will replace your pieces for a maximum of 10% of the total amount of your order.
-In case of replacement; logistics, and transport fees will be at your charge.
Handmade Ceramics & Crockery:
Our Genuine ceramics & crockery are handmade treasures, and no two pieces are alike. There is no perfect handmade ceramics; you are shopping “perfect imperfections”. Even in the finest pieces there will be differences. Our ceramics are made from natural raw materials, and are not made by machines. They are made by human hands; hours, days, and even months. Slight differences in color, shape, and finish either by nature or the artisan’s hand-make will occur, and it’s unique!
Custom Items
If the Company makes items to a specified order of the Customer or according to the Customer’s specifications or design, the Company will not accept return of those parts or allow credit to the Customer.
Returns:
We can accept returns within 7 days of purchase, in original condition for exchange only, no refunds. All our sale items are final sale.If you want to return something or have any problem to resolve, thanks to contact us by email: hello(at)khmerceramics.com. The Company’s acceptance of return of the items is not an acceptance of or granting of credit, or refund to the Customer by the Company. Delivery of all items by the Customer is at the Customer’s expense and risk. Final acceptance of exchange will be when we have received and inspected the status of the piece(s).
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, only the original buyer can ask for a refund, if the item is eligible for refund; the original buyer will be refund.
Shipping returns:
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want to exchange a product, the cost of return shipping will be deducted from your refund. Shipment of replaced items will be at charge of the customer. This shipment will be made by Australia Post – Postrack.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you:
Our priority is our customers, you! This shipment & return policy is written to make everything clear and understandable. Life is too short to get in any troubles!
Thank you for shopping at Khmer ceramics Australia.